Capita - coverage on BBC's Watchdog
The transfer of the Civil Service pension from MyCSP to Capita in December 2025 and the resulting issues is now making the main stream news. Stories were shared this week on BBC’s Watchdog programme detailing the hardship faced by many retired Civil Sevants who are experiencing delays in pension payments.
Emergency loans offered to civil servants waiting on pensions
We are relieved to hear that, after sustained pressure from CSPA and others, relief is now being offered for some of the worst impacted by Capita’s backlog of civil service pension cases.
Civil servants who have been left in financial hardship because of delays receiving their pensions are being offered interest-free loans of up to £10,000. Cabinet Office Minister Nick Thomas-Symonds told MPs the waits faced by retired civil servants were "completely and utterly unacceptable". The government said around 8,500 people have had issues with pension payments since Capita took over the administration of the Civil Service Pension Scheme in December. The company has apologised to those affected, saying it inherited a backlog of 86,000 cases. Appearing in front of MPs on Parliament's Public Administration and Constitutional Affairs Committee on Wednesday, Thomas-Symonds said he had signed off on hardship loans, which would be administered by government departments. Catherine Little, chief operating officer for the Civil Service, told the committee the standard level for the loans would be £5,000, with up to £10,000 for exceptional cases.
