We welcome the Public Accounts Committee’s (PAC) decision to launch a new inquiry into the ongoing problems affecting the Civil Service Pension Scheme following its transition to Capita.
Announced on 3 November, the inquiry will examine the causes of the administration problems, Capita’s performance since taking over the contract and the Cabinet Office’s oversight of the scheme.
For many CSPA members, their pension represents the culmination of years of dedicated public service. The continuing administration problems have caused considerable distress, frustration and financial uncertainty for scheme members and their families. A thorough examination of what went wrong, and the lessons that need to be learned, is therefore essential.
The inquiry provides an important opportunity to assess the impact of delays, inaccuracies and communication failures on members, and to identify the improvements needed to restore confidence in the administration of the scheme.
We believe that the experiences of those directly affected must be central to this process. Members deserve to have their concerns properly considered and their voices heard.
The inquiry will also be informed by a forthcoming National Audit Office report on the transfer, expected in winter 2026/27.
We will review the full scope and details of the inquiry as they become available and submit a formal response on behalf of its members. We remain committed to representing members’ interests and pressing for the improvements needed to deliver a reliable and effective pension administration service.
