Throughout June we have been looking at the issue of digital exclusion. While technology has brought many benefits and made some tasks quicker and easier, it has also meant that more everyday services are now moving online.
Technology is not going away, and more areas of everyday life are likely to become increasingly digital. With this in mind, we are sharing a range of resources and organisations that can support anyone who feels less confident using digital services, helping people to build skills and access technology in a way that works for them.
There are still many sources of support available, including face-to-face help, telephone advice and practical guidance.
If you need help with a digital device or online service, there are organisations that can offer support, including sessions in your local area and help in your own home.
Organisations that can help
Independent Age
Independent Age offers free information and advice for older people. Their advisers can help you work out where to go for support.
Telephone: 0800 319 6789
(Monday to Friday, 8.30am to 5.30pm)
More information:
https://www.independentage.org/get-advice/helpline
AbilityNet
AbilityNet provides free technology support through a network of volunteers. They can help with a range of everyday technology issues, including setting up devices, using computers and tablets, and making technology easier to manage.
They may be able to offer support in your own home, by phone or remotely.
Telephone: 0300 180 0028
Find out more:
https://abilitynet.org.uk/free-tech-support-and-info
Help in your local area
Libraries
Local libraries are often a good place to find digital support. Many offer computer access, digital skills sessions and staff who can help with basic questions.
You can find your nearest library here:
https://www.gov.uk/local-library-services
Digital support groups and community sessions
Many community centres, charities and voluntary groups run digital drop-in sessions. These can be useful if you prefer to speak to someone in person or bring along your own device.
You can search for local community support through:
https://www.connectingcommunities.org
Your local council may also have information about digital inclusion projects, community centres and local support groups.
Staying safe online
A few simple steps can help protect your information:
• Do not share passwords or security codes
• Be cautious of unexpected emails, texts or calls asking for information
• Avoid clicking links in messages you are unsure about
• Keep devices updated
• Ask for advice if something does not seem right
Getting support
If you are unsure where to start, a local library, community group or one of the organisations above can be a good first step.
CSPA members are also entilted to technological support as one of their member benefits. More information on how to claim can be found in the members’ area.
The aim is not to keep up with every new piece of technology, but to make sure you can access the services and devices that are useful to you.
As part of our ongoing work, we will continue to raise awareness of digital exclusion and the barriers that some people face as more services move online. We believe it is important that the move towards digital services does not leave anyone behind, and we will continue to highlight the issues, share information and support efforts to make access to services fairer for everyone. cspa.co.uk/digital-exclusion
